✅ CASE STUDIES Case Study 1 – Finance Sector (Melbourne) Client:  Mid-Sized Financial Services Organisation Service:  Lean Six Sigma (DMAIC) + ISO 9001 Quality Management System ✅ Challenge The client was experiencing:• Compliance gaps during internal audits• Long loan approval cycle times• High customer dissatisfaction• Manual, error-prone documentation ✅ Solution We delivered a combined DMAIC + ISO 9001 improvement initiative:• Mapped the entire loan processing workflow• El

Client: National Logistics & Warehousing Operator Service: Lean VSM + Poka-Yoke + ISO 27001 Compliance   Challenge: - Frequent delivery delays - Picking errors costing ~$120,000/year - Inconsistent reporting - Low data visibility   Solution: - Full Value Stream Mapping - Redesigned scanning/picking workflows - Standardised work instructions - Implemented Poka-Yoke - Automated reporting dashboards   Results: - On-time delivery improved 78% → 94% - Picking errors reduced by 70%