ISO 20000 Certification & IT Service Management Consulting
Deliver reliable IT services. Reduce incidents. Strengthen governance. Get certified faster. ISO 20000 is the global standard for IT service management - helping organisations deliver stable, high-quality, predictable services their customers and stakeholders can actually rely on.
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At 6 Sigma Consulting, we make ISO 20000 simple, practical and fully aligned with your IT operations. Our Hybrid WOW–NWOW framework blends Lean, Agile, the ITIL framework and Six Sigma to build an ITSM environment that's efficient, compliant and genuinely audit-ready, not just paperwork built to survive one assessment.
Ready to Improve How Your
Business Runs?
​Book a free business discovery consultation. Tell us your goal, and we will show you the best next step.
No cost and no obligation
Your information stays confidential
A clear recommendation, made for your organisation
It's not just compliance - it's better, more predictable IT service delivery, the kind that holds up when something actually breaks and needs fixing fast.
Our 4-Step "Right-First-Time" Implementation Approach
Simple, fast, and aligned with ISO's structure - no unnecessary detours.
Gap Assessment & Maturity Check
We analyse your ITIL framework practices, risks, SLAs, KPIs and documentation against ISO 20000 requirements.
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Deliverable: gap analysis report, maturity score (1–5), risk and issue register, implementation roadmap.
ITSM Controls & Documentation
We build a complete ISO 20000 documentation suite - ITSM policy, incident and problem management procedures, change management SOP, configuration management database (CMDB), release and CAB processes, service catalogue, SLA/OLA templates, supplier and contract management, performance dashboards.
Deliverable: ITIL-aligned governance built for genuine ISO compliance, not just a folder of templates.
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Implementation, Coaching & Internal Audit
We work hands-on with your teams to operationalise the ITSM system - deploying workflows in tools like ServiceNow, Jira or Freshservice, training staff on new processes, establishing KPIs and service level agreements, running internal audits and fixing evidence gaps before they become a problem.
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Deliverable: controls that actually work, not just look good on paper.
Certification &
Celbration
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We prepare you for a smooth external audit - corrective actions, an ISMS/ITSM dashboard, a mock audit (Stage 1 and Stage 2 simulation), auditor Q&A coaching, a 3-month improvement roadmap, and a final celebration with your team once certification lands.
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​​Deliverable: a certification readiness dossier.
ISO 20000 Certification in Australia - What to Expect
Achieving ISO 20000 certification means your organisation has met the global benchmark for IT service management, delivering reliable, predictable services that meet customer and regulatory expectations. Our Melbourne-based team guides Australian organisations through every step, from gap assessment through to audit success - no guesswork, no last-minute scramble.
Broader ISO Support
If your organisation needs certification beyond IT service management, our wider ISO consulting services cover ISO 9001, ISO 27001 and ISO 45001, so your systems work together rather than as separate, disconnected projects. For businesses that want continued support rather than a single engagement, our ISO consultancy services combine regular internal auditing with ongoing advisory work, keeping your system compliant as your organisation grows or the standard is revised.