🌐 IT Services & Process Management
Powered by ITSM, ISO/IEC 20000, ITIL 4 & Global Technology Best Practices.
“Make Your IT Fast, Stable & Predictable.”
Modern organisations depend on IT to be fast, stable, and secure - but poor processes, unclear SLAs/OLAs, constant firefighting, and audit failures can destroy performance.
Our IT Services & Process Management Advisory transforms your IT operations into a predictable, compliant, high-performing engine - aligned with:
✅ ITSM Best Practices
✅ ISO/IEC 20000 International Standard
✅ ITIL 4 (Latest Version)
✅ Lean IT & Agile Delivery
✅ Service Automation & Digital Workflows
We help your IT teams deliver better, faster, safer, and with measurable business value.
⭐ LIMITED OFFER: Free 90-Min ITSM Maturity Assessment (Worth $1190)
⚙️ Our ITSM & ISO 20000 Aligned Advisory Approach
🔹 1. IT Service Strategy & Operating Model (ITOM)
Design a modern IT operating model aligned with ISO 20000 & ITIL 4 — including service catalogue, OLA/WLA clarity, escalation paths & governance rhythms to connect IT with business KPIs/OKRs.
🔹 2. ITIL 4 Process Design & Lean Optimisation
Modernise and streamline all core ITIL 4 practices — Incident, Problem, Change, Release, Request, SLM & Knowledge — using Lean IT and automation to create fast, simple, predictable workflows.
🔹 3. SLA, OLA & WLA Framework Design
Build clear accountability frameworks aligned to ISO 20000 & ITIL 4 — with measurable SLAs, internal OLAs/WLAs, response–resolution matrices, and governance dashboards for predictable delivery.
🔹 4. IT Governance, Audit & Policy Development
Develop audit-ready governance and policy packs — covering access control, change management, SOPs, DR/continuity, risk registers and compliance frameworks aligned with ISO 20000/27001.
🔹 5. Service Performance & CSI Framework
Implement KPI dashboards, SLA/OLA scorecards, Monthly Service Reviews, trend analysis & continual improvement pipelines — creating a mature, data-driven IT service organisation.
🔹 6. People Capability & ITIL Upskilling
Strengthen IT culture and capability with ITIL 4 training, ISO 20000 readiness, simulation labs, RCA problem-solving, leadership coaching, and adoption of New Ways of Working (NWOW).
📌 Our Transformation Services
1️⃣ ITSM Assessment & Road mapping
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ISO 20000 maturity scoring + roadmap.
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RACI + SIPOC clarity
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Escalation maps
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Governance rhythm (CAB, MSR, Ops Review)
2️⃣ ITIL 4 Process Modernisation
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Lean Managemnt
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Digital solutions
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Process Excellence streamlined, high-performance workflows.
3️⃣Governance & Policy Pack & Tools alignemnet
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OLA/WLA, SOPs, audits, risk & governance.
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ServiceNow, JIRA SM, Freshservice, Zendesk.
4️⃣ CSI & Performance Reviews
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Dashboards, SLAs, KPIs, MSRs, RCA
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Monthly Service Review (MSR) packs
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CSI pipelines
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Problem trend insights
5️⃣ Capability Building
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Lean coaching,
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ITIL, Agile, leadership workshops
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Incident/Change simulations
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New Ways of Working (NWOW) adoption
💡Why Clients Choose 6 Sigma Consulting
✔ ITSM + ISO 20000 + ITIL 4 + Lean IT fusion
✔ Strong telecom, enterprise IT & public sector experience
✔ Jargon-free & fast implementation
✔ Fully customised IT operating model
✔ End-to-end support with templates & SOPs
✔ Strong ROI through reduced outages & better governance
📊Perfect For Organisations Who Want To…
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Improve IT stability & reduce outages
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Standardise service delivery
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Introduce SLAs & OLAs that WORK
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Modernise change/release workflows
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Improve Service Desk maturity
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Build ITIL capability
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Prepare for ISO 20000
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Improve security, quality & governance
Value Delivery
People • Process • Tools
Lean + Efficiency & Reduce Waste
Capability & Workshops
Align People. Simplify Processes. Build Capabilities. Deliver Results
CONTACT US
Suite-6, Level 40, 140 William St, Melbourne, VIC-3000
