MEET PUNEET SINGH THAKUR
Founder & Principal Consultant, 6Sigma Consulting
Puneet is a Lean & Agile Transformation Coach, Lean Six Sigma Master Black Belt and Business Improvement Consultant. Over two decades he's moved from hands-on technology and field operations into leading large-scale Lean Six Sigma, Agile and SAP-aligned transformation programs - turning real operating problems into measurable business results.
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20+ - Years in business transformation
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$150M+ - Reported transformation value
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6–1,000+ - Team sizes led
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4 - Regions delivered in
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250+ - Small businesses coached
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80+ - Practitioners trained
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6 - Signature transformation stages
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1,200→420 - Hrs downtime cut, Vodafone
WHO IS PUNEET TODAY
20+ years turning strategy into execution - coach and practitioner in one. What sets this apart:
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Technical depth + commercial judgement
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Structured problem-solving under pressure
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Runs on the 5 Rs: Right Thing, Way, Time, Audience, Outcome
THE FIVE-PILLAR MODEL
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Business - commercial outcomes and value.
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Technology - systems, data, automation.
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Process - Lean Six Sigma, DMAIC, DFSS.
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People - coaching and capability building.
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Change - adoption and sustainability.
LEADERSHIP AT SCALE
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6 career stages: Individual Contributor → Technical Specialist → Project Leader → Operations Manager → Transformation Leader → Coach & Consultant
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Teams: 6 to 1,000+ across multi-vendor environments
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Built NOC, SOC, OMC functions
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4 regions: Australia, Asia, Middle East, Africa
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Trained Scrum Masters, POs, Green/Yellow Belts
SIGNATURE METHOD - HOW LEAN, AGILE AND SIX SIGMA COMBINE
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Five disciplines, one destination: every engagement is built around a single Business Outcome at the centre, supported by five connected pillars.
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Lean - flow, waste reduction, value stream mapping.
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Agile - validation, feedback loops, incremental delivery.
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Six Sigma - data, variation, root-cause analysis.
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Change - people, adoption, behaviour, sustainability.
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AI & Digital Technology - systems, data, automation, digital transformation.
PROVEN WITH MAJOR BRANDS
SIGNATURE STORY - NOKIA: SERVICE DELIVERY UNIT TRANSFORMATION
Nokia Siemens Networks, Asia-Pacific | 2010 to 2011
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Challenge: - 3 duplicated ops (Vodafone, Airtel, Telenor) - revenue leakage
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Intervention: - One SDU model on eTOM/ITIL, War room: coaches, 6 Green Belts, 4 POs, 20 SMEs - 3 months
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Execution: - Hybrid-Agile redesign - 14 L2 / 45 L3 processes, 6 sprints, SLAs, KPIs, RACI, SIPOC in one OLA
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Outcome: - $79M reported value in year 1
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Result: 3 ops → 1 SDU product, clear SLAs and KPIs
SIGNATURE STORY - VODAFONE: NETWORK CHANGE MANAGEMENT
Vodafone Australia, Sydney | 2013, Black Belt DMAIC programme
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Define: Problem charter + VoC
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Measure: Baseline via RACI, SIPOC
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Analyse: Fishbone, Pareto, hypothesis testing
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Improve: ROI-based fixes + quick wins
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Control: SPC charts, handover, sign-off
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Results: 65% fewer failed changes; downtime 1,200→420 hrs; model handed to Network Ops
THE POWER OF DMAIC IN PRACTICE
Framework applied in practice: Business Problem → Y = f(X) → Critical Xs → Root Cause → Improvement → Business Result.
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Practitioner toolkit used on these projects: SIPOC, Process Mapping, Fishbone Diagram, Pareto Analysis, Root Cause Analysis, Hypothesis Testing, FMEA, SPC & Control Charts, and Implementation Planning.
FROM SUCCESS TO SIGNATURE METHOD
The foundation of the method: Experience + Lean Six Sigma + Agile + Change Management + Technology + Business Acumen = 6 Sigma Consulting Practical Business Transformation.
