Case Study –Lean & ISO services in Logistics & Supply Chain (Sydney)

✅Client: National Logistics & Warehousing Operator

✅Service: Lean VSM + Poka-Yoke + ISO 27001 Compliance

✅Challenge:

• Frequent delivery delays

• Picking errors costing ~$120,000/year

• Inconsistent reporting

• Low data visibility

✅Solution:

- Full Value Stream Mapping

- Redesigned scanning/picking workflows

- Standardised work instructions

- Implemented Poka-Yoke

- Automated reporting dashboards

✅Results:

- On-time delivery improved 78% → 94%

- Picking errors reduced by 70%

- ISO 27001 audit readiness achieved

✅Client Quote:

“The improvements were immediate - fewer errors, smoother deliveries, and audit readiness we’d been chasing for years.” - Supply Chain Manager