Case Study – Lean Six Sigma in Finance Sector (Melbourne)

✅ Finance Sector (Melbourne)

Client: Mid-Sized Financial Services Organisation

Service: Lean Six Sigma (DMAIC) + ISO 9001 Quality Management System

✅ Challenge

The client was experiencing:• Compliance gaps during internal audits• Long loan approval cycle times• High customer dissatisfaction• Manual, error-prone documentation

✅ Solution

We delivered a combined DMAIC + ISO 9001 improvement initiative:• Mapped the entire loan processing workflow• Eliminated redundant approvals & manual checks• Standardised compliance documentation• Implemented audit-ready QMS procedures

✅ Results

• 40% faster loan approval (10 -to- 6 days)

• 55% fewer customer complaints (3 months)

• ISO 9001 certification achieved on the first attempt

Client Quote:“Your structured approach and process redesign not only helped us get ISO certified but also improved our customer experience significantly.”— Operations Head, Finance Client