Sustaining a quality business is very critical, regarding profit and loss paradigm. The topic of discussion on a typical day in any company's top management would invariably revolve around two subjects — costs and the customer. The business exists for the client, and it is the company's business to meet the customers' needs to their satisfaction. Second, the more efficiently a company can manage its costs, the more competitive and profitable its business becomes. It is in these two critical components of any business that Six Sigma Certification has proven to be a successful process improvement and management tool.
A quality management program, Six Sigma is essentially a rigorous and disciplined approach that utilizes data and statistical analysis tools to improve the operational efficiencies of vital processes, practices, and systems aimed at reducing variations and eliminating defects in the company's processes and products. On the face of it, Six Sigma is all about achieving — consistently — a quality level, where the defects are less than the statistical number of ‘6 Sigma’. As the company moves towards achieving these quality levels, there is a profound impact on the ‘customer' and the ‘cost.'
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